Difficult conversations9/6/2023 ![]() Think of how the other person will feel during the conversation, and allow them to process their emotions. While your delivery of the message should be stoic, this doesn’t mean you shouldn't empathize. When emotions start to take over, remind yourself that the more in control you are of your emotions, the better you'll be able to deliver the message. It can help if you simply look at things from a fact based standpoint, and focus solely on that. ![]() In this situation, take a step back and remove the relationship from the equation. This is especially important when the conversation is with an employee who you care greatly for or work closely with. If you get emotional, so will the other person. Don’t let your emotions dictate your delivery. You want to have the conversation in an even tone and keep it professional. Even if the conversation is to fire an employee, you should still offer a suggestion that will help them improve in their next job. If you’re telling an employee that they aren’t getting a raise, explain why and let them know what they need to work on to make that raise a possibility. You’ll want to clearly explain the reason for the conversation, the specific critique, and then offer suggestions to improve. Nothing is worse than delivering a critique and leaving it just at that. Illustrating what a positive outcome looks like gives the employee something solid to work towards, and helps them understand why they’re being disciplined. If you’re disciplining an employee for poor team performance, explain that to them and also talk about what it would look like when team relations are strong. You’ll also want to talk about the outcome you’d like to see. You must outline the critique and the reason you’re having the conversation, but don’t stop there. The actual words you use during the conversation matter. The more prepared you are, the easier it will be to stay even tempered and not get flustered, and therefore deliver a more solid critique. Think of the questions they might ask and have answers prepared. You want to think of what you’re going to say, as well as anticipate how the other person might react. This is not a conversation you want to have in the spur of the moment.
0 Comments
Leave a Reply.AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |